FAQs PayToo

1. What is my wallet number?

Your wallet number is the same as your account number located under welcome and your name in your dashboard.

2. How do I log into my PayToo Wallet?

In order to login you can use your email address, your registered phone number, your wallet number or your SIM phone # and then you need to enter your password.

3. How do I reset my password?

You can reset your password by clicking on sign in, then on “forgot your password”.

4. How do I upgrade to level 1?

In order to have your wallet level 1, you need to submit a color copy of a Passport, US Driving license or a National ID. You can upload it from the dashboard by going under manage settings, then wallet level. You need to provide the front and back and to have all four corners need to be visible.

5. How do I upgrade to level 2?

In order to have your wallet level 2 you need to provide a color copy of a utility bill dated within the last 3 months. This document can be one of the following: electric bill, gas bill, cable/internet bill, landline bill, and waste management bill. You can upload it from the dashboard by going under manage settings, then wallet level.

6. How do I add my bank account?

You can add your bank account by going into your PayToo settings and choosing “Bank Accounts”. You will need to provide a color copy of a void check (name and address must be on the check and in color all four corners visible) or submit a copy of your online bank statement from within the last 3 months. (must be in color all four corners visible name and address must match PayToo wallet). When processing to bank account it does take 7 to 10 Business days for international bank transfer and 3 to 5 business days for domestic; weekends and holidays are not counted as business days.

7. How do I order a PayToo Prepaid MasterCard?

The PayToo Prepaid card can be ordered with a level 1 account with a limit of $1,000 yearly. At level 2, the loadable limit is $10,000. The charge to order the prepaid card is $9.95 plus shipping. To order it, login into your PayToo Wallet and select the “PayToo Prepaid card” option on your dashboard, then click on “Order card”.

8. What is a Virtual MasterCard?

The PayToo Virtual MasterCard can be used for online shopping, online bill payments and over the phone payments where accepted. The Virtual card is not refundable, transferable or re loadable.

9. Where can I find the fees for the PayToo Wallet?

The fees regarding PayToo’s products and services are located at the bottom of the website under “information” and then select “rates”: https://www.paytoo.com/content/paytoo-fees

10. Where can I find the usage limits for the PayToo Wallet?

The usage limits for PayToo’s transactions can be found under each transactions (deposit, virtual card…) by scrolling down.

11. Do you have a Mobile Application?

Yes, the PayToo Mobile Application is available for iPhone on ITunes at this link: https://itunes.apple.com/us/app/paytoo/id925382988?mt=8 Android on Google Play by following this link: https://play.google.com/store/apps/details?id=com.paytoo.app&hl=en

12. How do I link my personal credit/debit card to the wallet?

You need to be at least Level 1 to be able to add a personal debit or credit card to your PayToo account.

Go under “PayToo Settings” then select “Credit cards”. For International users (other than U.S), it will be required to provide a color photo of yourself holding the card facing forward as well as a copy of the back of the card.

You can submit it by going under “PayToo Settings” then “Manage Settings” and finally “Wallet Level”. Domestic users will be requested to call in once they process the transaction to finalize it. First transaction only. We do not offer withdraw to the personal credit/debit card at this time.

13. Can I use PayPal to fund or/and withdraw from/to my Wallet?

At level 1 you can use a Verified PayPal to fund the account, all information must match on both accounts, the name, email as well as the mailing address and cell phone number. PayPal is not offered as a withdrawal method at this time.

14. How do I close my PayToo Wallet account?

To process the request to have your account closed you need to provide the 3 security question answers to support via email at help@paytoo.com

15. How do I change my Mailing Address on my PayToo wallet?

To update your mailing address you will be required to provide a valid Utility bill from the address that you wish to use. Bill must be in your name. This can be an electric, gas, water, cable/internet or landline bill. Upload the document from the dashboard of your PayToo account, manage settings, wallet level. Once you have submitted the documents respond from your email to help@paytoo.com with your 3 security question answers.

16. How do I change my cell phone on my PayToo Wallet?

To process your request to change the cell phone number on your PayToo Wallet you will need to provide the 3 security question answers to process the request at help@paytoo.com

17. How do I change my email address on my PayToo Wallet?

To process your request to change the email address on your PayToo Wallet you will need to provide the 3 security question answers (located under manage settings, security) to process the request at help@paytoo.com.

18. How do I reset my Security Code?

The security code can be reset from the security code option on the top right next to chat on your PayToo Wallet Dashboard. The system will tell you where it was sent.

19. How long does it take to verify my wallet?

Processing express takes from 48 to 72 business hours and standard verification can take from 5 to 7 business days.

20. How long does it take for the credit card to merchant/ wallet transaction to process?

Processing can take up to 24 business hours.

21. How do I link my personal credit/debit card to the wallet?

Add your personal debit or credit card at level 1, PayToo Settings then Credit cards. International users- It will be required that you provide a color photo of yourself holding the card facing forward as well as a copy of the back of the card, submit from manage setting, then wallet level. Domestic users will be requested to call in once they process the transaction to finalize it. First transaction only. We do not offer withdraw to the personal credit/debit card at this time.

22. Can I use PayPal to fund and withdraw from/to my Wallet?

At level 1 you can use a Verified PayPal to fund the account, all information must match on both accounts the name email as well as mailing and cell phone. PayPal is not offered as a withdraw method sat this time.